Shipping policy

Dot Store

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from Dot Store.

By placing an order with us, you agree to the terms described in this policy.

1. Order Processing Time

All orders placed on our website are processed within 1–2 business days.

Orders are processed during business days only (Monday to Saturday, excluding public holidays).

After your order has been processed and shipped, you will receive a shipping confirmation message along with tracking details so you can track your shipment.

2. Estimated Delivery Time

Delivery time may vary depending on the customer’s location and courier availability.

Estimated delivery time:

  • Metro Cities: 3–5 business days
  • Other Cities and Towns: 4–7 business days
  • Remote Areas: 5–9 business days

Please note that delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or regional restrictions.

3. Shipping Charges

Shipping charges may vary depending on the location and any ongoing promotional offers.

In many cases, we may offer free shipping on selected products or promotional campaigns.

Any applicable shipping charges will be clearly displayed during checkout before completing your order.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor the status and progress of your delivery through the courier service website.

5. Delays in Delivery

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volume
  • Courier service disruptions
  • Weather conditions
  • Transportation or logistical issues

Dot Store is not responsible for delays caused by courier companies or circumstances beyond our control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

If incorrect or incomplete shipping details are provided, the delivery may be delayed or returned.

Dot Store will not be responsible for lost shipments caused by incorrect addresses submitted by customers.

7. Failed Delivery Attempts

If the courier partner attempts delivery but the customer is unavailable, the courier may attempt delivery again.

In some cases, if delivery fails multiple times, the package may be returned to our warehouse.

In such cases, additional shipping charges may apply for reshipping the order.

8. Order Tracking and Support

If you have not received your order within the estimated delivery time, please contact our support team.

We will work with the courier service to locate and resolve the issue as quickly as possible.

9. Damaged or Missing Packages

If you receive a damaged package or if items are missing from your order, please contact us within 48 hours of delivery with clear photos or details.

Our support team will review the issue and assist with a replacement or resolution.

10. International Shipping

Currently, Dot Store primarily ships within the country.

International shipping may not be available unless specifically mentioned on the product page.

11. Changes to Shipping Policy

Dot Store reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will take effect immediately.

12. Contact Information

If you have any questions about shipping or delivery, please contact us at:

Dot Store
Customer Support Email: dotstoresupport@gmail.com